Interested in buying our sketch artist program? The FacesID Online Store uses a secure server
that encrypts information on all online purchases.
However, if you feel uncomfortable purchasing
products from our web site, you may choose from
the following options:
1- Credit card by phone
For payment by VISA or MasterCard, please call
us toll-free at +1 800 516 4065 (US/Canada).
2- Credit card by mail or fax
For payment by VISA or MasterCard, by mail or
fax, please print and complete the FACES
Order Form and mail/fax it to 713-218-9975.
3- Pre-pay check/money order
For payment by check or money order, please print
and complete the FACES Order Form and mail it
with your enclosed payment made out to IQ Biometrix
PO Box 270323
Houston, TX 77277-0323
sales [at] facesid.com
All payments must be done in US Dollars.
FacesID offers four shipping methods: UPS
Ground and UPS Second Day for orders within the
continental U.S. Our rates are:
• Free UPS Ground (applies only to U.S. and
Canada customers who purchase FACES products from
this web site).
• UPS Ground (U.S. and Canada only): $11.00.
• UPS Second Day (U.S. only): $14.00.
• International Orders: $59.00 or contact us for
Orders for stock items are normally processed
within 24 hours. For UPS Ground you should expect
a delivery time of three to seven days.
UPS will generate an order number that can be
used to track your shipment. An order number will
be given to you when the product is purchased.
Resellers/wholesalers who do not want to use
the services above should call us at 1-800-516-4065 or contact us using our internet form to
obtain information on other delivery options.
There is no minimum order for FacesID orders
and shipping/handling will automatically be calculated
your total price. California Residents will be
charged an additional sales tax of 8.25%.
How much does shipping and handling cost?
Please see Shipping Options.
What credit cards are accepted?
We accept Visa, MasterCard, Discover, American
Express and government impact cards.
How do I check on an order after it's
Normally orders in stock are processed within
24 hours. With UPS Ground service, delivery can
take from two to seven days depending on your
You can use your order number to track your shipment
through UPS services. The number will be assigned
to you once you have completed your purchase.
Why do I need a cookie enabled browser?
A cookie enabled browser allows users to save
important shopping cart information inside their
computers. This information is then retrieved
by our shopping cart program using a cookie. If
your browser does not support cookies or if you
have any cookie suppressing programs such as WebFree,
Guard Dog, Cookie Cutter, Cookie Monster, Junkbuster,
Watchdog, or even certain browsers, you will not
be able to purchase products on our store, or
most online web stores.
Please consult your browser's help section if
you wish to know more about how Internet cookies
What is FacesID's return policy?
Returns: Unopened software purchased directly
from FacesID is easily returned within 30
days of receipt of shipment. Please call 1-800-516-4065 for a Return Authorization number prior
to shipping the merchandise back to FacesID.
Refunds: When you purchase an item for FacesID,
you must receive a Return Authorization number
and return the merchandise unopened in the original
package for you to secure a refund. After FacesID
receives the return, the refund process takes
one to two weeks. You will be refunded by the
same method as your payment. Shipping charges
are not refunded unless the reason for the return
is an error on FacesID's behalf .
FacesID cannot accept returns of items purchased
from FacesID Resellers. Items that are picked
up at a store or ordered from an authorized reseller
must return to the merchant according to their
return guidelines. If you receive an item different
than what was described, or that is clearly in
worse condition than expected, please contact
your seller directly via e-mail or phone. You
should be able to reach an amicable agreement
with one another. If necessary, you can return
your item to the seller for a refund.
How do I contact FacesID?
If you have questions about our sketch artist program, please go to our Contact